Oceanside Services is growing, and we’re looking for a HVAC Service Manager to lead our service team into the next phase of that growth. This role is ideal for a hands‑on, people‑first leader who knows how to build trust, drive performance, and develop technicians while maintaining an exceptional customer experience.
Who You Are
You are a driver—someone who leads from the front, takes initiative, and creates momentum. You’re comfortable setting expectations, making decisions, and holding people accountable, while still being a coach and developer at heart.
An HVAC background is helpful, but not required. What matters most is your ability to lead technicians, manage operations through data, and build a culture people want to stay in.
What You’ll Do
Lead and Inspire the Team
- Build trust and respect quickly with a team of service technicians
- Establish clear expectations and consistent leadership rhythms
- Create a positive, performance‑driven culture focused on accountability and growth
Drive Operational Excellence
- Lead Right Tech, Right Call / call‑by‑call execution in the field
- Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch
- Use data to drive decisions by tracking KPIs and executing improvement plans
Develop and Coach Technicians
- Actively coach technicians to improve technical, sales, and customer‑facing skills
- Identify training needs and run both technical and sales training programs
- Build bench strength and career paths for high‑potential employees
Be a Strong Communicator
- Clearly communicate expectations, goals, and performance feedback
- De‑escalate customer situations professionally and effectively
- Consistently connect initiatives to the “why” to gain technician buy‑in
Focus on Long‑Term Success
- Balance daily operations with long‑term employee and customer retention
- Prioritize quality, consistency, and culture—not just closing tickets
What You Bring
- Proven experience leading frontline teams (trade, service, or technician‑based environments preferred)
- Ability to learn HVAC operations quickly, if not already experienced
- Strong understanding of KPI‑driven management
- Demonstrated success developing employees through coaching and training
- Excellent communication and customer‑resolution skills
Key Characteristics
- Initiative & Drive – You don’t wait to be told; you lead
- Strong Decision‑Making – You assess, decide, and follow through
- Developer Mindset – You care deeply about growing people, not just numbers
Why Join Oceanside Services
- Be part of a growing company where your leadership makes an immediate impact
- Lead a stable, skilled technician team with room to develop and evolve
- Competitive compensation, benefits, and opportunities for advancement
- A culture that values people, performance, and doing things the right way
Oceanside Services May conduct pre‑employment background checks and drug testing, subject to applicable law.
